Terms and Conditions

The following payment terms and conditions:

Payment Methods: We accept EFT and credit card payments.

Deposit:

A non-refundable 65% deposit is required to secure your event date. This deposit will be applied toward the total cost of your catering services.

Cancellation Policy:

Notify us as soon as possible if you need to cancel your event. Cancellations made more than three weeks before the event date will receive a 65% refund of payments made. Cancellations made less than three weeks before the event date will result in forfeiture of the deposit.

Final Payment:

The remaining balance is due no later than the event date.

Hired Equipment:

Full payment for all rented or hired items is required upfront due to third-party supplier requirements.

Additional Charges:

Any additional costs, including but not limited to extra menu items, rentals, staff fees, equipment damages, or lost items, will be included in the final invoice.

Gratuity:

Gratuity is not included in service orders and may be added at the client’s discretion.

Changes:

Any changes to the menu, guest count, or event details must be submitted at least four business days prior to the event date. While we will make every effort to accommodate changes requested after this period, availability cannot be guaranteed.

Liability:

VIB Cafe is not liable for any loss or damage to personal property or for any injuries sustained by guests during the event.